FAQs

Welcome to Rusty's Frequently Asked Questions page, where we've compiled answers to the most common queries we receive from customers across India. Whether you're shopping with us for the first time or you're a returning customer with specific questions, this resource provides quick, helpful information about our products, policies, and services. Browse through organized categories below, or use the search function to find specific answers instantly.

About Our Jewelry: Learn about the materials we use in our Korean jewelry collections, including metal finishes, gemstone types, and hypoallergenic options for sensitive skin. Understand our quality standards, how we source products, and what makes Korean fashion jewelry distinctive. Find details about whether our jewelry is waterproof, how long finishes typically last with proper care, and compatibility with active lifestyles.

Ordering & Payment: Discover how to place orders on our website, what payment methods we accept including credit cards, debit cards, UPI, and digital wallets, and how to apply discount codes at checkout. Learn about order confirmation processes, how to track shipments, and what to do if you need to modify or cancel recent orders. Find information about bulk ordering for corporate gifts or special events.

Sizing & Fit: Get guidance on selecting appropriate sizes for adjustable anklets and bracelets, understanding necklace length options, and choosing earring styles based on your preferences. Learn how to measure your wrist or ankle for perfect bracelet and anklet fits, and what to do if a piece doesn't fit as expected after delivery.

Jewelry Care & Maintenance: Access our comprehensive jewelry care guide with tips for keeping your pieces looking beautiful longer. Learn proper storage methods, cleaning techniques for different materials, what to avoid to prevent tarnishing or damage, and when professional cleaning might be necessary. Discover how to handle pearls, crystals, and plated finishes with appropriate care.

Shipping, Returns & Warranty: Find detailed information about our shipping timeline to various Indian cities, return and exchange procedures, warranty coverage on products, and how to contact customer support for additional assistance not covered in FAQs.