Shipping & Returns

At Rusty, we want your jewelry shopping experience to be completely worry-free from the moment you place your order until your beautiful pieces arrive safely at your doorstep. Our customer-friendly shipping and returns policies are designed to give you confidence when shopping online, knowing that we stand behind our products and prioritize your satisfaction above everything else.

Shipping Policy: We offer fast, reliable shipping across India with secure packaging that protects your jewelry during transit. Orders typically process within 1-2 business days, with delivery times varying based on your location—major metros receive orders within 3-5 business days while other areas may take 5-7 business days. We provide tracking information for every order so you can monitor your package's journey. Free shipping is available on all orders above ₹999, making it easy to shop without worrying about additional delivery charges. For orders below ₹999, nominal shipping fees apply. All jewelry arrives in elegant packaging suitable for gifting or personal enjoyment.

Returns & Exchange Policy: We want you to absolutely love your Rusty jewelry, but if something isn't quite right, we accept returns and exchanges within 7 days of delivery. Items must be in original, unworn condition with all tags attached for full refund or exchange processing. Our straightforward return process involves contacting customer support to initiate returns, receiving return shipping instructions, and sending items back securely. Refunds process within 5-7 business days after we receive returned items in acceptable condition. Exchanges for different sizes, colors, or styles are handled with priority to get your perfect piece to you quickly. Certain promotional items or final sale products may have specific return restrictions clearly marked at purchase.