Refund Policy

At Rusty Jewelry, we stand behind the quality of every piece we offer and want you to shop with complete confidence. Our straightforward refund policy ensures that if your jewelry purchase doesn't meet your expectations for any reason, you have clear options for resolution. We believe that transparent, fair policies build lasting customer relationships, which is why we've designed our refund process to be as simple and stress-free as possible.

Eligibility for Refunds: You can request a full refund on any jewelry purchase within seven days of receiving your order, provided the items remain in their original, unworn condition with all tags, packaging, and certificates intact. We understand that sometimes jewelry looks different in person than online, or sizing doesn't work out as expected, and we never want you to feel stuck with pieces that aren't quite right. Refund eligibility applies to regular-priced items and most promotional products, though certain final sale or clearance items marked specifically at checkout may have different terms. If you received damaged, defective, or incorrect items, please contact us immediately regardless of the seven-day window, as we'll prioritize resolving these issues even outside normal return timeframes.

The Refund Process: Initiating a refund is straightforward and begins with contacting our customer support team via email, phone, or WhatsApp with your order number and reason for return. Our team will respond within twenty-four hours with return authorization and detailed shipping instructions, including the return address and any specific packaging requirements. Once you ship the items back using a trackable shipping method (we recommend keeping shipping receipts for your records), we'll inspect returned jewelry upon receipt to verify condition. After approval, which typically happens within two to three business days of receiving your return, we process refunds to your original payment method. The actual credit to your account depends on your bank or payment provider, usually taking five to seven business days, though some banks may take up to ten business days.

Refund Amounts and Deductions: For standard returns where you've simply changed your mind or the jewelry doesn't suit your expectations, we issue full product price refunds minus original shipping charges if any were applied to your order. If you received free shipping as part of a promotion, no shipping deduction applies. For defective or damaged items that weren't your fault, we refund the complete order amount including any shipping costs you paid, and we may even provide prepaid return shipping labels to ensure you're not financially penalized for our error. Return shipping costs for change-of-mind returns are typically borne by customers, though we occasionally offer promotional periods with free return shipping.

Order Cancellations: If you realize immediately after placing an order that you need to cancel, contact us as quickly as possible. Orders cancelled before shipping incur no charges whatsoever, and we process full refunds within three to five business days. Once orders enter the shipping process, they must be received and returned following our standard return procedure. We understand that sometimes circumstances change, and we're always willing to work with you to find solutions, so don't hesitate to reach out even if your situation seems complicated.

Exchange Alternative: While this page focuses on refunds, remember that exchanges are often faster than refund-and-repurchase cycles. If you love a piece but need a different size, color, or style variation, requesting an exchange through customer support often gets your perfect item to you more quickly than waiting for refund processing and placing a new order separately.

Special Circumstances: For high-value jewelry purchases or custom orders, please check product-specific terms at purchase as some items may have extended return periods or different conditions. Bulk orders for corporate gifting or events may have customized policies discussed during the ordering process. If you're experiencing financial hardship or extenuating personal circumstances affecting your ability to return items within the standard timeframe, please communicate with our team, as we're often able to accommodate reasonable requests that fall outside standard policy parameters.

Questions and Support: If any part of our refund policy seems unclear or you have specific questions about your situation, our customer support team is here to help. We'd much rather answer questions proactively than have you feel uncertain about the refund process. Reach us through any contact method listed on our Contact Us page, and we'll provide personalized guidance for your specific circumstances.